Return and Refund Policy
Merchandise purchased at www.gogreenwoodsny.com can be returned within 30 days of delivery. All returns and exchanges are subject to a 20% restocking fee and round-trip shipping charges. If you purchased a product with free shipping, the actual round-trip shipping cost will be deducted from your refund amount.
Please Read Our Return & Refund Policy Carefully:
Return:
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@gogreenwoodsny.com. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Feel free to contact us for any return questions at info@gogreenwoodsny.com.
How can customers return your products?
- By mail
How will customers get the return label?
- For defective products: Download/print
- For customer remorse: Customer responsibility
What is the restocking fee?
- 20% restocking fee
The product conditions that we allow for returns:
- New
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Circumstances In Which We Offer Returns & Refunds:
Wrong Product:
If you discover that your order is flawed, please contact us via email at info@gogreenwoodsny.com with photos of the wrong product, and we will provide a return shipping label. Once tracking is initiated, we will promptly ship a replacement product.
Exchange:
We only exchange products if they are defective or damaged. If you need to exchange your product for the same item, please contact us at info@gogreenwoodsny.com and we will process the exchange free of charge.
Change Of Mind:
Change of mind returns are not acceptable. No return or refund will be processed for reasons such as color, size, and texture.
Cancel The Order:
We usually ship orders immediately.
If you wish to cancel your order, please contact us immediately. We will initiate involvement by the processing department, but we cannot guarantee that you can always return the order once you have received the product.
Non-Returnable Items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
We do not currently offer refunds if your item was a gift.
Ship Returns To: 10 Market St, Kenilworth, NJ 07033, United States
For Further Inquiries:
If you have any further questions, please contact our customer services at:
Phone: +1 347-617-1569
Email: info@gogreenwoodsny.com